Can’t see wireless network

We have had this Xbox one x for a month with no problems and now it can’t see the wireless internet anymore, I have rang our service support for our internet and it’s all fine and the internet is working fine on all my other devices. I have tried to type
in the ssid number and nothing. I can’t see any wifi at all

:)

 

Connection

Hello!

If you haven't already, please check out our Xbox support Article on
"My Xbox One can’t see my wireless network".

Hope this helps!

 

Xbox scans but cannot find internet connections

Hello,
MarilynWilson1

Thank you for contacting Forum support!

Just to clarify, there is no WIFI/Network name being shown under "Set up wireless network"?

If that is the case try this
"My Xbox One can’t see my wireless network"

Please let me know if that works!

Thank you!

 

Hi! I've seen this happen (I've had this happen) and it's easily fixed. Hopefully you have fixed it since this was posted, but just in case ...

If your console will not see any Wi-Fi networks after a reboot, power-cycle it. To do this, press and hold the power button on the face of your console for several seconds, holding it down until the console shuts off. After about 15-20 seconds, restart the
console (it may take a bit longer than normal, but this is not unusual). When it starts back up, it should see the same Wi-Fi networks as you had before.

If it doesn't, it's time for a step that's a bit more drastic. Go to Settings -> System -> Console Info -> Reset console. This is a factory reset, but there is a VERY important step you need to take when this starts. It will ask you if you want to wipe everything
or keep your games & apps. Be sure to select "keep my games & apps", so you don't have to reinstall everything.

Hope this helps!

 

Check this link for a possible solution: Xbox Live Wireless Network Help | Xbox One Can’t See Your Wireless Network? | Xbox One Wireless Connection Problems