Can't See the Display

For some reason all of the sudden I can't see anything on the screen when I power up the XBox One. I turn it on and I see the green and white loading screen, and then the "Hello Michael!" message pops up at the bottom of the screen. But then the screen
is just black. The TV is getting a signal (there's no "no signal" message on the TV). On top of that, if I hold down the xbox button on the controller, it pops up with the (visible) menu allowing me to turn off the console, turn off the controller, turn
on the narrator, or use the magnifier (so the display does work for that). But otherwise I can't see or do anything.

I did all of the troubleshooting steps under "Your screen is blank after you turn on the console"
(http://support.xbox.com/en-US/xbox-...le-connected#1088e5effea1484490d4fcd093f88571),
although the "reset your display settings" procedure didn't work - I pressed the eject and xbox buttons at the same time and would hear one beep, but never the second. Although I'm not sure that it's a display issue anyway given that (as above) the display
does work for a couple limited, useless things.

Tips / suggestions/ thoughts?

:)

 

3D mode

Try looking ing System>Console settings> Display. See if you can't find anything.

 

I have to find the XBOX one settings app...

to calibrate the HDTV option in the display and sound section? I can't see the Forza logo in the second box.

 

Hey WoodyRex7026597,

That's definitely an odd issue. Unfortunately from what is being described, we may need to jump straight to using our

Offline Diagnostic Tool to reload the update, or possibly using the factory restore file if OSUDT2 does not work. Before doing that, you may want to try fully powering down your Xbox One console by holding the power button until the console fully powers
down and switch inputs on your TV if you can. I agree that it doesn't sound like a display issue, but it's worth giving that a go.

Please keep us posted on how it all goes!

 

Powering down and switching inputs didn't work.

Looks like I'll have to get USB flash drive to do the Offline Diagnostic Tool, so I'll do that and then let you know how it goes.

 

I wound up using the USB to reset the XBox One to the factory default settings, which appears to have worked.

FWIW the offline diagnostic tool update wound up returning an error message (E203 0000080C 80073CF6), which evidently means that data got corrupted, preventing the home screen from coming up.