Can't see friends on Xbox app.

So this issue and has been doing this for about 5 month on both my Windows 10 laptop and Windows 10 Mobile,

both happen at the same time, yet my mobile on Data Plan and my laptop on internet ( ethernet )

Both say : We are unable to show your friends at the moment. try refreshing the app.

i have talk to support and they told me how to remove the xbox app on windows 10 and reintall it, and that did not work.

i also try checking for error and non was found.

after talking to support for about 2H and tryed everything, they told me that it could be an account issue or somthing else and i'm wondering why has this not been fixed yet, after all i'm not getting xbox message on my mobile or laptop.

:)

 

Friend's list not working

I can't see my friend list on the xbox app on windows 10.

 

Can't see friends under Xbox App on Windows 10

"We can't show you your friends right now. Try refreshing the app."

This has never worked and i've had to Windows 10 install for over 6 months. Why can't i see my friends?

 

Hi,

It seems that the components of your Xbox App is corrupted. Have you tried to re-add your account? If this did not fix the problem, we suggest that you uninstall and reinstall the Xbox app on your computer. Please follow the instructions below:

1. Type Windows Powershell in search box.

   

2. Right click on Windows Powershell and select Run as administrator.    

3. Copy and paste the following command.         

get-appxpackage *Microsoft.XboxApp* | remove-appxpackage 

4. Press Enter key. After uninstalling the Xbox app, we suggest you to download and install the app again and check.

You can download the Xbox app from the following link.



Don't forget to let us know how it turns out.

 

I have done that before and i'v just done it again but its still not working,

also its happening to my windows phone too, Lumia 950 and both happen at the same time.

 

Thank you for patience. To further isolate your concern, we need to gather more information about the issue by answering the following questions below:

1. May we know what version of Windows 10 are you using for your PC and phone?

2. What is the version of your Xbox app?

 

i'm use windows 10 pro on my laptop

windows 10 on mobile

xbox app version 29.30.2001.0

on both, i'v try the bata app too and that does not work.

its not my phone or pc since my phone is on Data plan and my pc on ISP.

i have the lastest update on my laptop and phone. i'v checked for store update too. and no updated needed.

i'v tryed another account and that works fine, but as soon as i switch back to my account it does not show.

i'v check all my infomation on my account and all is right all.

 

Thank you for your patience. We'll check further on this case.

 

Thanks Hopefully you can do somthing last time i talk to support i got nothing back other then a higher up will look at it and done nothing in them 5 month.

 

Hi,

We're currently investigating this issue. We'd like to know the version of your Windows 10 PC for us to further isolate the root cause. See

Which Windows operating system am I running? for the steps.

 

My laptop is a custom build,, i Run Windows 10 Pro 64 Bit

i have all the newest update that i can get, i'v check store update i'v checked for OS update, i'v reformated 3 time to get the app work, and it work for about a week then brake again on both my Windows 10 laptop and Windows 10 Mobile ( Lumia 950 )

yet my mobile on Data package and my Laptop on ( DSL ) and yet they both happen at the same time.

all my device at up to date with all of the update. include store.

 

Thanks for the response. We're currently working on this case. We'll notify you as soon as we have the updates.

 

Ok Thanks.

 

You're welcome. We suggest checking if there are updates available for your Windows 10 device. See

How to get software and driver updates for Windows 10 for the steps. Keeping your device up-to-date can help resolve issues with Windows 10 built-in applications like the Xbox app.

If the same instance occurs, we suggest that you get in touch with our Xbox support team to verify if there's an issue with your Xbox account. You may contact them via chat support or schedule a callback at your preferred date and time. Refer to this
link for their contact information.

Notify us with the progress. We're here to clear things up.

 

all my driver and windows updates are up to date, and all in store update are done to,

my laptop is a custom build

CPU - I7 6700HQ

GPU - GeForce 950M 2GB

RAM - 16GB HyperX Impact ( 2x8 )

SSD M.2 SAMSUNG SM951 ( 2000MB/s Read 650MB/s Write ( boot )

SSD 120GB HyperX SAVAGE

I use Wired Ethernet.

I Hope this helps.