Can't see EA play games on PC with Game Pass ultimate, can't get in contact with XBOX support

Alessio.Baldessarro · Nov 21, 2020

Good morning everyone,

this problem has bothered me for 10 days now and can't find a solution. Also, the call back function is basically useless since it has been "temporarily unavailable on your country" every single day, for two different countries (Italy and Czech Republic).

Basically in the xbox app I can't see any EA play game.

Also, I can't see any EA game on PC If I go to this link: https://www.xbox.com/it-it/xbox-game-pass/games?xr=shellnav , while there are for console so I'm wondering if the offer didn't start for PC yet?

I contacted EA and they told me they've nothing to do with it, I should see the games and it's on Microsoft to solve the issue.

Another confusing thing is this, found in the FAQ of XBOX game pass:

By EA desktop app they mean Origin? Because as I mentioned, EA told me it should be on XBOX app...

Thanks in advance for your attention,

Alessio B.

:)

Obsessive Power

Hi,

I think it's EA's own EA Play App. It's all a little confusing at the moment. EA Origin still exists with its own app, but this is going to be changed to EA Play sometime soon. EA's PC subscription service via Steam is already called 'EA Play'.

For Ultimate or PC Game Pass subscribers, EA play PC will be coming in December.

[Farscape]

EA play joins gamepass pc sometime in December.

StuartATrueRed

Xbox Game Pass Ultimate is £10.99 a month. Ultimate includes Xbox Live Gold, Xbox Game Pass for console, Xbox Game Pass for PC, EA Play for Xbox, EA Play for PC & Xbox Cloud Gaming. So for the extra £4 you are getting a lot of value for money.

Smwutches

Yes, since you are a Game Pass for PC subscriber, you will also get EA Play included in that subscription. You will not need to purchase Ultimate. "This means Ultimate members can enjoy EA Play on Xbox
One, Xbox Series X and S, and Windows 10 PCs, and Xbox Game Pass for PC members get EA Play on Windows 10. "

ascaley

I'm at a lose of what to do since the only customer support option for xbox rn is virtual agent and can't assist with this

Has anyone with a series S managed to get the ea play games working?

The only slightly unusual bit was that I upgraded from an xbox pc pass to ultimate - maybe that’s it?

Can't see EA play games on PC with Game Pass ultimate, can't get in contact with XBOX support