Can't see child account in xbox live

Michael Ferioli · Nov 24, 2016

My child has an xbox (gold) account and he can search and find me as a friend. But when he adds me he gets "Your privacy settings are blocking you from using this feature." When I login to my parent xbox account, I cannot see him. He is in my Microsoft
Family outside of xbox but this does not seem to carry through into the xbox live world. How do I connect him to me?

:)

WarningManx9803 · Nov 25, 2016

Gamertag missing

To make the story short:

- a did a mistake removing from family the account of my child

- I added back the account and changed email to a new one

- both accounts (child and parent) see each other as family members

Problems:

- parent privacy & security settings : cannot see my child's gamertag

- child - privacy & security settings : I get an error

- child - change gamertag: error too

- parent can log in to xbox live

- child cannot log in xbox live: error says parent account is not valid

Help to solve this mess is needed!!!

Thanks,

Cri

Elwood Fiore · Nov 25, 2016

Xbox one's backwards compatibility won't work

Check too see if your account is a child account or adult account.

support.xbox.com/.../promote-child-account

Start a game up that is backwards compatible without signing into xbox live, then sign in.

Please let me know if either of those work.

Boombaa · Nov 25, 2016

Hi,

Did you try to add his account to your Xbox One family?

Add a new member to your family on Xbox One

Boombaa

Hi,

Did you try to add his account to your Xbox One family?

Add a new member to your family on Xbox One

M3tal Daz3

Once you register an xbox live account as a child account you can't change it. The parental account can change privacy settings of the child account though.

M3tal Daz3

You can't change a child account into an adult account once registered for xbox live. You can modify the DOB under your MS account's page yet that will not upgrade a child account into an adult account for the live service.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, kindly remove and re-add the account by following the steps below:

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

Once the account is back, kindly follow the steps below to enable it:

"1. Press the Xbox button to open the guide.

2. Select Profile & system > Settings > Account > Sign-in, security & passkey.

3. Under Show on Home, you'll see the email or phone number you use to sign in. You can enable the setting for your account info to show on your Home screen."

mjharrell_

I don't see anything for that in the settings you posted. it's a very confusing situation.

Can't see child account in xbox live