Can't run Doom Eternal, keeps crashing when trying to log in to bethesda account

Hi Sigmi,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.



Kind regards,

Thanks for the swift reply and for sharing the details, Sigmi.

Upon isolating your concern, you might be having issues with the account signed into apps related to games or your account needs to be updated.

May we know if you have tried to sign into your account in the main page - Home | Bethesda.net?

Shortly after uninstalling the Twitch Studio, may we know if you still have the same issue launching Doom Eternal?

Kindly try the suggested troubleshooting below:

1. Update PC and Xbox apps(Xbox app/Xbox Console Companion, Xbox Accessories, Xbox Game Bar, Gaming Services).
   
2. Restart device.
   
3. Please go to Settings > Apps > Apps & features > Select the Doom Eternal. Select the Advanced options link under the name of the Microsoft Store. On the page that opens, select Repair if it's available. If it isn't available, select Reset.
   
4. Please make sure you know your Microsoft and Bethesda account passwords. You may test your account credentials by visiting the Microsoft and Bethesda website.
   
5. For the reason, you will need to sign out to your Microsoft account on Microsoft Store and Xbox apps. In that way, this will clear any sign in related to games.
   
6. Please launch Doom Eternal and try to sign into your account.
   

Let us know how it went.

Kind regards,

Hi,

I haven't tried Bethesda support yet. I will post there as well.

I already tried reinstalling the graphics driver. I have nvidia RTX 3070.

To be honest it doesn't seem like a problem with GPU: intro runs without any issues, the game closes not when screen changes (to possibly problematic scene or something) but when I click on the username or password input on Bethesda in-game login page.

It definitely seems like the problem with that weird "game user interface" window with one unlabeled input, that opens up at the same time. I haven't tried entering something (like e.g. my email address) in that window either because I have no idea what that window is.

Hi Sigmi,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion

Kind regards,

Hello Sigma,

Please try the following suggestion, as I had user with a similar issue with Doom.

Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
3. get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
4. In the same window, type the following command and press Enter:
   
5. start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
6. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
7. Restart your device and try to install the game again.
   

Use the System File Checker tool to repair missing or corrupted system files If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."