Can't request call back from support regarding Warranty

Hi,

I don't see any proceedures listed?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello J, yes you are correct, to update your device warranty you need to contact Xbox support.

However, the ideal would be to contact support via chat, to do so, follow the procedures below.

Update your warranty with your proof-of-purchase

https://support.microsoft.com>/en-us/topic/u...

Doesn't appear as a link for me, but regardless I've already previously navigated to the 'Update your warranty with your proof-of-purchase' page manually but I see no option to start a support chat. I can only start a chat with a Gamer which I've already done and even they mentioned they will need to escalate the enquiry to a support representative.

I don't really see why it's so hard to communicate to support about a brand new product I've purchased?

FYI the callback option works again - I am on the phone to support now!

Hello again, this is really strange, the page is very complete.

In the meantime, try to contact us through the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.