Can’t request a call back

Hi there Ronnie,

You can request a callback from
https://support.xbox.com/contact-us.

1. Contact us here
2. Select Billing
3. Say No thanks to the virtual agent
4. Select Error Messages and codes
5. Skip step 3 and go to step 4
6. Select request a callback from support

I hope this helps!

You can request a call back at http://support.xbox.com/contact-us (bypass the virtual assistant by pressing the more options link, choose a topic, and then you should be
given more options for contacting support. If that is not one of the options, change your category/topic).

My 7 year old has pre ordered something by a mistake please help me with a refund its £74.99

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

The only solution for this is to wait and try again after a few hours, 24 - 48 hours and try again.

Hello
kimqassis,

Thank you for reaching out to us!

I understand that you're trying to request a call back from Xbox Customer Support.

I'll provide you with helpful user-friendly steps below:



Asprovided above the best way
to reach Live Support would be here: https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support