Can't renew my Xbox Game Pass subscription

Hi Abdelrahman, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is your account from the same Region where you currently live?

Have you tried to make the purchase using a computer and a console? Does the error occur in both hardware?

If you are on a computer, please try using a different web browser or your browser in incognito/InPrivate mode.

Please, enter this page for troubleshooting options: https://support.microsoft.com/accou...ft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

If that still does not work, I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify it.

HI I have a monthly subscription came off 3/8 and its Game Pass Ulimate and now its telling me to renew my subscription? I can't access anything on my Xbox S. I can't even get a hold of anybody to ask what is going on. Please anybody that can advise or help would be great.

Thank you Vladislav for posting this problem.

I have the same issue with my renewed Game Pass Ultimate subscription.

I can't claim monthly Games with Gold since April 2023.

it says my pc game pass expired on December 27th 2022. i have signed out and in on both store and xbox game pass and it still has not renewed my subscription.

Only problem I have with Game Pass, is I have heard if you do not renew it then you can lose your gold subscription too. Is this fact or fiction?

- Shandy

If you have Game Pass Ultimate (which combines both Xbox Live Gold and Game Pass) and do not renew, then yes you would lose both. If you subscribe to Game Pass separate from Xbox Live Gold, then if you don't renew Game Pass (but still renew Xbox Live Gold)
all you would lose is your subscription to Game Pass.

Hope that helps!