Can't renew Live Gold annual subscription

Rubicon XII · Mar 22, 2015

I've had my membership for roughly 12 years and it has always auto renewed. This time though it didn't auto renew and when I try to do it manually I get a message stating "Sorry, that's as many as you can have". I've read elsewhere that I can bypass this
error by subscribing for single month or quarterly subscriptions, effectively doubling the cost of Xbox Live. Obviously, I'll just hold off rather than allow myself to be ripped off. The original topic posted by others dealing with the same problem was locked
without any meaningful solution being offered. I hope to find better help in my own thread and hopefully I didn't just lose my accrued gold points.

:)

jerzeyguy201 · Mar 22, 2015

Will Xbox Live Gold Cards work with EA Access?

If i buy a year subscription of EA access, can I use them with Xbox Live gold cards? (Prepaid)Click to expand...
Click to expand...

xbox support via twitter told me that EA Access requires something that can be renewed monthly or annually....basically they want debit or credit so they can just auto charge you if you forget about it

xboxfelix · Mar 22, 2015

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

DigitalAssassin · Mar 22, 2015

Hey mate, I responded here:
forums.xbox.com/.../1943210.aspx

Please don't make duplicate threads.

Lollamia

If your oldest son doesn't need the account with annual subscription , you can turn off the Auto renewal.

Check the following support page to know how to stop Auto renewal#
support.xbox.com/.../cancel-xbox-live-gold-subscription

Regards

napalm 31337

Why can't I renew my annual Xbox 1 gold subscription

We need additional info, you have an error?

Have a valid payment method?

Have a valid billing address?

Are your account an adult one and not a child one?

XBF Nestor S

Hey JOSEARAVENA1.

The annual subscription to Xbox Live Gold is Processed in the currency of the country of origin of the payment instrument.

Shriyanshk

Here's a link to turn off auto renewal option

support.xbox.com/.../cancel-xbox-live-gold-subscription

if u can't turn off ur auto renewal just check whether an outstanding amt is not pending if everything is fine contact support..

BizarroMantis

That's from Major Nelson and it's pretty old.

Here's what's on the Microsoft Support site:

The tenure icon that is displayed is based on the total time that your Microsoft billing account is associated with an Xbox LIVE Gold subscription.

If your subscription is canceled and downgraded to Free, your tenure will pick up where it left off the next time that you subscribe.

Tenure is displayed as the number of years on the service.

Consider the following scenario. You are an Xbox LIVE Gold subscriber who signed up in January 2005. In January 2007, you chose not to renew your Xbox LIVE subscription. Instead, you became a Free member. In January 2009, you renew your Gold membership by
purchasing an annual subscription.

In this scenario, the count for the tenure icon is "2." The tenure icon will be updated to display "3" when your most recent cycle is completed in January 2010.

Can't renew Live Gold annual subscription