Can't remove payment method!

Discus and support Can't remove payment method! in XBoX on Consoles to solve the problem; I'm having trouble removing my PayPal account from my Xbox one. When I try to remove it, it says it is still used for one or more subscriptions on your... Discussion in 'XBoX on Consoles' started by AceMark, Apr 12, 2017.

  1. AceMark
    AceMark Guest

    Can't remove payment method!


    I'm having trouble removing my PayPal account from my Xbox one. When I try to remove it, it says it is still used for one or more subscriptions on your account. Before you remove it, change your payment option or turn off auto-renew for your subscriptions.

    I turned off auto renew but still get this same message. Any ideas?

    Thanks.

    :)
     
    AceMark, Apr 12, 2017
    #1
  2. Urantian01
    Urantian01 Guest
    XOne "Use a different way to pay" problem

    Go to billing.Microsoft.com, pull up your account, remove you payment methods, then re-ad your payment methods.

    Profit.(for Microsoft)
     
    Urantian01, Apr 12, 2017
    #2
  3. tha_villain
    tha_villain Guest
    Xbox Live Gold Subscription Issue

    try removing and re adding your payment method
     
    tha_villain, Apr 12, 2017
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Can't remove payment method!

    Hey there, Mark!

    I'm sorry to see any issues removing PayPal from your account! In order to remove the account completely, you will need to have another payment option on your account while you still have Gold. Once your Gold lapses, you will be able to remove PayPal as
    an option if you are unable to add a new payment option.

    If you have any further billing questions, be sure to
    contact us     via phone or chat so they can dig into your account further! Can't remove payment method! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
     
    Misses Quinzel, Apr 13, 2017
    #4
  5. Misses Quinzel Win User

    Can't remove payment method!

    Hey there, Mark!

    I'm sorry to see any issues removing PayPal from your account! In order to remove the account completely, you will need to have another payment option on your account while you still have Gold. Once your Gold lapses, you will be able to remove PayPal as
    an option if you are unable to add a new payment option.

    If you have any further billing questions, be sure to
    contact us     via phone or chat so they can dig into your account further! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums     for help with Xbox Insider Program troubleshooting.
  6. HassanB Win User

    "Bad Request" when trying to update payment method?

    You can't remove a bad payment method before having a replacement payment method already in place. If you want to completely remove the payment method from the account and it's already suspended then you'd need to contact phone support and they should be
    able to remove it for you.
  7. AnimePandaWaffl Win User

    I can't remove a payment method

    I can't remove a payment method i look and cant see no charge
  8. Smwutches Win User

    Removing a payment method

    Yes. You can't remove a payment method while you have an active subscription.
  9. iHaveHobbitFeet Win User

    removing payment method

    No. Whatever remaining subscription time is left on the account will still be there. If there isnt any other payment options on thr account with auto renew the account will just renew to a silver membership once the remaining membership is gone
Thema:

Can't remove payment method!

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