Can't remove child from family Xbox one

Hey FortniteMom,

Child accounts are not allowed to remove themselves from the Family without having an adult account remove it for them.

Once the child account graduates to 18 years of age from the birthdate used when the account was created, then that account is no longer a child account but could still be a part of a Family and at that point the account could be removed by itself.

https://support.xbox.com/en-US/xbox-one/security/remove-family-member

Overview

The primary purpose of creating a family is to make it easier to manage parental controls and online safety for children. You can manage who is in your family from your Xbox One console, or from any Windows 10 device.

• Any adult in the family can remove another family member.
  Children and teens are prohibited from making this change.
• When a child is removed from the family, they will be unable to use the Xbox service until they have been added to another family. See
  
  Add a new member to your family.
• Adults removed from the family no longer have the ability to manage the child accounts in the family. However, they'll have full rights to their account and will be able to use home console sharing when signed in to the home console.
  

By any chance is the adult account in charge of the child account on the same Xbox the child uses? Adult accounts can remove child accounts under the Family straight from the Xbox if they are able to sign into the adult account.

See here for instructions on how to remove a child account from your family: http://support.xbox.com/en-US/xbox-one/security/remove-family-member

Keep in mind that after the child account is removed, it will not be able to use Xbox Live until they are added to another family account.

Hey there.

To check, has the child account you're trying to remove reached the age of 18? If it's still a child account you'll need to keep an adult account tied to it until the account age reaches 18.

Hi Rob,

Thanks for the reply. In reference to the child account, its ok to use a 3rd party email. We just want to make sure the child account has their own credentials such as different email. If the child used the adult account for any gameplay, that will not be
transferrable.

For more information on removing a family member, check out this article: Remove a family member from your family on Xbox One.

• When a child is removed from the family, they won’t be able to use the Xbox service until they have been added to another family. See
  Add a new member to your family on Xbox One.
• Anyone under the age of 18 is still considered a child on the Microsoft Platform.

Hope this helps. Let us know if you need further assistance.

This page here should have details on how to remove a child from your Microsoft Account family. That covers doing
it via the browser or on an Xbox One console. With that, once the child is removed from a family, they should be able to be added to another family account.

Let us know if you're getting any errors or problems during that process.