Can't remove child from family account

There is two ways that MS determines if an account is a child account.

1. DOB on the account when the account is originally setup.

2. If it is in a family as a child account.

Until an account reaches its 18th birthday from the DOB when it was originally setup it is REQUIRED to be in a family as a child account.

It will NOT always graduate to an adult account once it hits 18 sometimes you have to sign into any adult account at account.microsoft.com/family and remove the child account from the family at which point
it will be put into its own family as an adult

Keep in mind that it will allow you to remove the child account from the family even if the DOB is under 18 but the child account will NOT be able to do anything until its added back to a family as a child
account.

So in your situation the first thing I would try and do is sign into the adult account at account.microsoft.com/family and remove the child account from the family and see if that fixes your situation.

Hey FortniteMom,

Child accounts are not allowed to remove themselves from the Family without having an adult account remove it for them.

Once the child account graduates to 18 years of age from the birthdate used when the account was created, then that account is no longer a child account but could still be a part of a Family and at that point the account could be removed by itself.

https://support.xbox.com/en-US/xbox-one/security/remove-family-member

Overview

The primary purpose of creating a family is to make it easier to manage parental controls and online safety for children. You can manage who is in your family from your Xbox One console, or from any Windows 10 device.

• Any adult in the family can remove another family member.
  Children and teens are prohibited from making this change.
• When a child is removed from the family, they will be unable to use the Xbox service until they have been added to another family. See
  
  Add a new member to your family.
• Adults removed from the family no longer have the ability to manage the child accounts in the family. However, they'll have full rights to their account and will be able to use home console sharing when signed in to the home console.
  

By any chance is the adult account in charge of the child account on the same Xbox the child uses? Adult accounts can remove child accounts under the Family straight from the Xbox if they are able to sign into the adult account.

If the date of birth on the child account when it was originally set up has reached the age of 18 then you would have to sign in with the parental account at account.microsoft.com/family and remove the child from the family. and that would put the child
into its own family as an adult. if you remove the child from the current family and its date of birth when the account was originally setup has not reached 18 it will not allow the account to be signed in until it is put into a new family as a child.

Hi, my issue is that I have been assigned to a family with someone I don't know, so it's impossible to get removed from the family. I must be a child account since I can't access any multiplayer games or remove myself from the family.

Hello Frank, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I’m sorry to hear you’re having some trouble when trying to remove a child account from your family.
I would like to let you know that here in the community forums, and us as independent advisors, it is not possible to review your account information or manage it.

I encourage you to reach Microsoft support in order to review the options you may have regarding this matter.