Can't Remove A Credit Card

Discus and support Can't Remove A Credit Card in XBoX on Consoles to solve the problem; I recently bought a $15 Microsoft Card. When I tried to buy a 1 month gold subscription it told me to go to xboxlive.com/account.So I went to the site... Discussion in 'XBoX on Consoles' started by BearDaBoss707, Dec 30, 2014.

  1. BearDaBoss707
    BearDaBoss707 Guest

    Can't Remove A Credit Card


    I recently bought a $15 Microsoft Card. When I tried to buy a 1 month gold subscription it told me to go to xboxlive.com/account.So I went to the site and tried to remove it from there. It said I had to pay the bill I had.At that moment I noticed it was
    from the Xbox live I didn't cancel,that was at the time my parents and I didn't know how to cancel it.But my parents got in a argument and broke up so my dad left.And the card that was linked to my profile was his.And I don't have no way to contact him.Please
    Can You Help Me

    :)
     
    BearDaBoss707, Dec 30, 2014
    #1
  2. wikkiwild
    wikkiwild Guest
    Can't remove credit card

    To remove your card you need to turn off auto-renewal if it is on. If that fails you will need to call xbox support.
     
    wikkiwild, Dec 30, 2014
    #2
  3. onyxishere
    onyxishere Guest
    Can't remove credit card

    @Wikkiwild1 - according to what I've seen on other threads turning off auto renewal doesn't work online. He will have to contact support anyway.
     
    onyxishere, Dec 30, 2014
    #3
  4. WPAK
    WPAK Guest

    Can't Remove A Credit Card

    H there,

    for an issue like this you will need to contact Xbox Support, they are the only ones that can help with a payment option/billing issue like this.

    To contact Xbox Support use
    support.xbox.com/contact-us

    Be aware that the issue selected can determine the contact options shown.
     
    WPAK, Dec 30, 2014
    #4
  5. onyxishere Win User

    Can't remove credit card

    @Wikkiwild1 - according to what I've seen on other threads turning off auto renewal doesn't work online. He will have to contact support anyway.
  6. onyxishere Win User

    Can't remove credit card

    Actually Johnny, the best way to get this done is by contacting support and speaking with Billing. Also, to the OP, you need to be aware that if you purchased your gold membership using the credit card you cannot remove the card while your gold is in use
    as it is tied to the card. What you would need to do is call support and speak with billing to have your auto renew turned off.
  7. v Carlito x Win User

    Can't remove credit card

    usually u have to log on to ur account on ur pc then there should be a option next to ur credit card to remove it
  8. JohnnyK98 Win User

    Can't remove credit card

    You've got to do it on Xbox.com (this site). Go to 'MY XBOX' and click on 'ACCOUNTS'. From their you click on 'MANAGE ACCOUNTS' I believe. There's also payment options for auto-renewal. Hope this helps.
  9. wikkiwild Win User

    Can't remove credit card

    To remove your card you need to turn off auto-renewal if it is on. If that fails you will need to call xbox support.
Thema:

Can't Remove A Credit Card

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