Can't Remember Email Connected to Xbox Game Pass

HWong_888 · Apr 24, 2022

Greetings,

I subscribed to Xbox Game pass using a newly created Outlook account. I am now ready to cancel my Xbox Game Pass subscription, however I do not remember the email I used. I am still signed into Xbox Game Pass through my Windows computer, however, the Xbox app on Windows does seem to display the email used on the account (or at least not that I can find).

Is there anyway I either shut down my account from the Xbox app or find out which email I used?

Thanks!

:)

Francis Hayle

Hi please reach out over to microsoft support by filling in the form to recover forgotten account, and let me know how you get on

https://account.live.com/acsr

Ricardo Lechuga

Hi HWong_888! My name is Ricardo an independent advisor ready to help you with this situation!

The email that has the subscription active must be the one that is logged trough the Microsoft store app

You can see some options here to find the email account

https://support.microsoft.com/en-us/account-bil...

Ricardo Lechuga

Hi Hodgic! My name is Ricardo an independent advisor ready to help you with this situation!

The account could be saved on the browser, as many times you need to follow some procedures trough it, also you can check for linked services to se if that account appears on them, only way to get the email will be to remember it or find it on any of those options

FREEDLC0100

i was told through support that it was ok for me to let my friends borrow my account. i didn't know it was a violation. this account was a shared account with my friends to buy dlc with our shared money. so if we can't do that then does that mean i will
get ban for doing this?

Dashboard Version: 2.0.15574.0

Connection Type (wired, wireless): wired

Profile Region: cant access the billing website because i need to confirm my new email and i don't remember the gmail password. I changed the email after the error started happening to try and fix it but i can't change the email back to it original name
until i confirm the new email, which i can't since i dont remember the pass.

Physical/Connection Region: USA

ScrimpyTheGod

Off the top of my head, Ubisoft + allows you to play games on Xbox without a pass if I remember rightly, Ubisoft connect allows you to connect accounts over devices, but you need a game pass to play the games.

May be wrong but that's what I remember hearing.

Can't Remember Email Connected to Xbox Game Pass