Can't register controller device to request replacement/repair

I used the website for controller service before.

Also when I go through support it says calls and chat are not supported for this issue and tells me to register the device which I can't do.

Hello,

I think is more fast if you contact the support center of xbox. Because, in my case, the two times i had to send back a controller i had to contact with the support. You can't do by website like the console.

Use https://beta.support.xbox.com/ to get the right help.

It says "If you haven’t registered this controller, you need to do so in order to submit a service request. Check your account devices – if you don't see this controller listed, select the "Don't see your device?" option." The controller is registered and has been registered for nearly 3 days now... Not sure where to go from here, I don't know if it makes any difference to request a replacement over requesting repairs.

Hey there MasTawK!

To set up a replacement for your controller you can register your console on the
Service Website and then request a repair/replacement for accessories if they are still under warranty.

have you registered the controller?

it needs to be registered to your account before you can request a repair/replacement under warranty sign in

here and click the link to add a device then select Xbox One Accessory and follow the instructions