Can't refund gifted unredeemed game brought from xbox windows app

Thanks Mr. Quinto, but when try to contact us, and select refund it won't show Chat options.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in requesting a refund.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

If you do not see the order there, please do this:

Choose the option "Why don't I see the purchase in my list?" then "I don't see the purchase"



Choose the last option "none of the above apply, I still can't find my order" then "request a refund"

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Since the option to request a refund is not available even though you only purchased it yesterday, try to get in touch with Microsoft Support. Here is the link.

https://support.xbox.com/en-PH/contact-us

I hope this helps.

Best Regards,

Christian.

Well no gift codes can't be unredeemed you can only refund gifts thats weren't redeemed or not working

Retail codes that weren't gifted over xbox can't be refunded as ms wasn't the source

Only the base game can.be shared not vault and you can't just buy vault as it only applies to digital game owners and yes this isnt the only company that does this

This applies to.upgraded from.square etc

Hi Sean. If the code is game is unredeemed you should be able to get a refund for it online.

You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, it will not be possible to process a refund, even if it's within 14 days of purchase.

To do this, go to your order history page, find the item, and select Refund information: https://account.microsoft.com/billing/orders/

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help