Cant refund gifted game

It seems that the fact you cant get a refund for a game bought as a gift is a touchy subject lol

https://answers.microsoft.com/en-us...s-a-gift/71c87258-9a5c-4abe-892b-6987b169d277

for some reason i cant refund as it doesnt show gifts in my refund list and it wont show the refund info

Hello, first thing is the person who you gifted the game to would have to request the refund. Games played more than a certain amount of hours or owned for 14 days cant be refunded.

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.

i cant refund it. even though the gift hasnt been redeemed