Can't reedem my rinbow codes

Hey there Mr Lean Low!

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Hey

Support try a lot of solutions, none of them worked. I reedem a code of FIFA 17 Deluxe Edition Pre-Order on my PC and since that day I don't get a licence of the game. All the times I talk they confirmed that I have the game reedem in my account but it just
won't appear anywhere, not even on My games in xbox site and never appear on Ready to install on my console.

A week as past since the day I reedem the code and for now I can't get nothing solved

hi, you try to reedem the code using "reedem code" by the web page ?

i haven´t reedem the second code as it doesn´t alow me to. i would like to do so. i dont wann transfer anything, i just gonna leave the forst reedem code as unused on my other epic games account. I only wanna have the access to reedem the second code.

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at

https://account.microsoft.com/billing/payments and after that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check this support page:
https://support.microsoft.com/en-us/help/10604/microsoft-account-redeem-gift-card-or-code

If it's still not working then you might want to contact the seller of this code to see what they advise as mentioned on the link