Can't redownload games with gold game

Discus and support Can't redownload games with gold game in XBoX Games and Apps to solve the problem; Maybe like a year ago I downloaded assassins creed 3 because it was free with gold. Not that long ago i deleted the game to free up space on my xbox... Discussion in 'XBoX Games and Apps' started by HaydenThomas1, Feb 18, 2019.

  1. Can't redownload games with gold game


    Maybe like a year ago I downloaded assassins creed 3 because it was free with gold. Not that long ago i deleted the game to free up space on my xbox knowing i could just redownload it when i wanted to. Now when i try it says i never owned the game in the
    first place and have to pay for it. What can i do to fix this?

    :)
     
    HaydenThomas1, Feb 18, 2019
    #1
  2. JUST DO IT415 Win User

    Can't redownload games with gold game

    It sounds like you're either dealing with Xbox Live gold issue or your account lost the license towards AC3. You'll have to ask Microsoft support to investigate and see if they can find the cause of the missing game.
  3. CrazY1985 Win User

    Can't redownload games with gold game

    Do you still have an active gold subscription?
  4. BenjiEvanWright Win User

    Can't redownload games with gold game

    Hey HaydenThomas1,

    I would honestly recommend contacting XBOX Support directly and tell them the issue you are having... I do want to say make sure you are on the account you originally downloaded the game on because it may not show up in the ‘Ready to install’ under the ‘My
    games & apps’ on the XBOX dashboard.
  5. XBF Jasmine Z Win User

    Can't redownload games with gold game

    Hi
    Hayden,

    We will be locking this thread since the answer
    was provided by our Ambassadors. As mentioned, there could be an issue with the account itself or the gold subscription. on our

    Gams with Gold
    page the following is mentioned: "active Gold membership required to play free games. On Xbox One, active Gold membership required to play free games you’ve redeemed".
    Normally when there is a past due balance for a Subscription, network connection issues or a glitch with the account occurs. When your Xbox
    subscription is suspended due to a
    past
    due balance
    , you must pay the balance in full to continue using it. Also, make sure it is the correct account that is signed in. It would show the game under the
    ready to install. I would recommend trying to
    remove and re-add your account
    ,
    too.

    Side Note:
    It is
    very important to make sure you know the primary email/password to the account before removing
    it from the console.

    To check the email being used with the gamertag, go to
    Settings > Account > sign-in, security & passkey;
    in middle column at the top it will say "show on home"
    if it is checked it will rotate from gamertag and email on homepage. If it is not check marked, it will show in this box.

    If you ever require any help with any
    other issues please feel free to come back to the Xbox Forums for further assistance. You are more than welcome to start another thread detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to help!

    Thank you
  6. choppyseize Win User

    Redownload gold game

    What type of message do you get when you try to reinstall it? Is there an error code or anything?
Thema:

Can't redownload games with gold game

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