Can’t redeem Xbox gift cards

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.

When I add gift cards on my xbox account, I can’t see it on my ps5.. For example I redeemed a vbucks cards on xbox and it not showing on ps5

That's a region error:

Error 80122734 occurs when you try to redeem an Xbox gift card on Xbox 360
Problem

You see the following error code when you try to redeem an Xbox gift card:

• Error 80122734

This means that the currency that the gift card is in doesn’t match the currency used by your Microsoft account. For example, you have a gift card in Canadian dollars. That card can’t be redeemed on a US Microsoft account, which uses US dollars.

Solution

To resolve this problem, you can try to return or exchange the Xbox gift card at the retailer from whom you purchased it. Then, make sure that you obtain a card in the correct currency for your Microsoft account.

here you go:

Error 80122725 occurs when you try to redeem a gift card on Xbox Live

Problem

You see the following error message when you try to redeem a gift card code on Xbox Live:

Can’t retrieve information from Xbox Live. Please try again later.

Status Code: 80122725

This means that the card was not activated at the retailer.

Solution

To resolve this issue, return the card to the retailer and ask them to activate it.

hope that helps

Hi Alex,

To clarify, are you trying to redeem a code for a Game Pass subscription or a gift card? Where did you purchase it? Please confirm the exact retailer and whether it’s an online code or physical card.

The specific error you receive (‘not eligible, try redeeming on another site’) indicates that you either can’t apply it to your account (like if it’s only for new subscribers and you’ve had a subscription before) or you’re redeeming it in the incorrect place. Try entering it again at https://microsoft.com/redeem

Refer to the following guides to troubleshoot this error:

Redeem a gift card or code to your Microsoft account - Microsoft Support

Get help with a digital code or gift card | Xbox Support

Troubleshoot gift card and code issues | Xbox Support

Hope this helps.