Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion

Discus and support Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion in XBoX Rewards & Social to solve the problem; I had enough gems to get 3 $5 visa prepaid cards. I received the email which gave me a 14 digit code then I scrolled down and it said, ' to redeem on... Discussion in 'XBoX Rewards & Social' started by Super Sid Gale, Jun 15, 2018.

  1. Super Sid Gale
    Super Sid Gale Guest

    Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion


    I had enough gems to get 3 $5 visa prepaid cards. I received the email which gave me a 14 digit code then I scrolled down and it said, ' to redeem on Xbox live: use the 25 digit code in the 'redeem code' section of the Microsoft store'. I don't know where
    my 25 digit code is. (I tried the 14 but there wasn't enough digits). Any help would be appreciated. Thanks.

    :)
     
    Super Sid Gale, Jun 15, 2018
    #1
  2. Faded Warrior
    Faded Warrior Guest
    I was sent either wrong redeem codes or wrong redemption link

    I redeemed a $25 and a $10 prepaid visa from the VIP vault. The codes I was sent were 16 digits and the link to use them was to my Microsoft account where its a 25 character code you enter. I'm assuming the link is wrong since their visa prepaid cards and
    not Microsoft store gift cards
     
    Faded Warrior, Jun 15, 2018
    #2
  3. buddie ro 7414
    buddie ro 7414 Guest
    I have not received my prepaid visa card

    i have not received my prepaid visa card I redeem from the vault. Can you help me out
     
    buddie ro 7414, Jun 15, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion

    The wrong instructions were sent. The code needs to be redeemed at Digital Wallet
     
    Smwutches, Jun 16, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    Apologies for the confusion. Here are the redemption instructions that should have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion

    Hello,

    Apologies for the confusion. Here are the redemption instructions that should have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
  7. Smwutches Win User

    Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion

    The wrong instructions were sent. The code needs to be redeemed at http://prepaiddigitalsolutions.com
  8. MuderFace1 Win User

    Missing digit code for visa reward.

    It needs to be redeemed at http://prepaiddigitalsolutions.com

    I did this and all the options I had was for a digital or physical Visa card and neither of those have a 25 character code that can be redeemed on Xbox

    That is correct. What you would have redeemed from the vault is a prepaid Visa card, not an Xbox gift card.
    Yes and the instructions provided by Xbox state you can redeem for a visa card or redeem a 25 digit code on the Xbox Store and at no time is there an option for a 25 digit code. The instructions need to be change
  9. Smwutches Win User

    Missing digit code for visa reward.

    It needs to be redeemed at http://prepaiddigitalsolutions.com

    I did this and all the options I had was for a digital or physical Visa card and neither of those have a 25 character code that can be redeemed on Xbox
    That is correct. What you would have redeemed from the vault is a prepaid Visa card, not an Xbox gift card.
  10. XBLRewards8 Win User

    I just got the 25 prepaid visa with VIP points and found out its in dollars and im in uk

    Hello DaNakedSmurf,

    The Visa prepaid cards from the vault are not region locked. From the card FAQ:



    Use your card anywhere Visa debit cards are accepted around the world. Card is issued by the Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc

    Please note that the card must be redeemed on a separate site, as stated in the prize email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.

    That site has its own set of FAQs and contacts if you have any questions about the card itself.
Thema:

Can't redeem visa prepaid card on Xbox store. Got it from VIP vault just before conversion

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