Can't redeem trial code?

CyCosion4 · Nov 10, 2014

I'm having trouble redeeming an xbox live trail code. After I enter it, it says it's valid but after I click submit it says "something went wrong" and won't activate. What's going on?

:)

LazyPIIckileSs · Nov 10, 2014

Redeem code

I can't redeem my code for the Xbox live 2 day trial

EarthSnail36 · Nov 10, 2014

Free trial

I have a code to redeem and I am redirected to Internet Explorer. I can't find where to redeem the free 30 trial.

DigitalAssassin · Nov 11, 2014

Well it appears you have a full Xbox Live Gold subscription as your gamertag is gold to the left there.

You can't stack trials on top of full memberships.

CyCosion4 · Nov 12, 2014

But I don't have gold anymore (expired about a month ago) and my profile isn't allowed to play on Xbox Live.

THEOWENKILLER · Nov 1, 2018

You were showing as gold when you posted the question.

Try the code again now you are showing as silver.

{Parity}

No you can't redeem the 1 month trial after purchasing GamePass. Also, if you redeem the trial code prior to purchasing GamePass and you purchase GamePass it will replace the trial and you will lose what days are left on the trial.

irekski

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

Francia J.

There seems to be no issue with redeeming codes as of the moment and the previous issue with FIFA 23 is with the trial issue wherein players can't play the game.

Kindly try redeeming the code via https://redeem.microsoft.com/

Oraclea

Hi, sorry to hear you're having that issue- non-trial codes should indeed be able to be stacked for up to 36 months, and additionally, a 12-month code should not give any messages regarding trial status when you try to redeem it. It is true that you can't
stack trial codes, nor can you redeem additional trial codes if you've already redeemed one in the past.

You might double-check your
Xbox order history to see if the redeemed code(s) show up as expected. You can also check your

services & subscriptions page to check the current status of your subscription. Hope that helps!

Mister Quimby

Hey everyone!

If you're receiving the XBOS-1002 error when redeeming a trial code, it is because you've already had a trial for the subscription you are trying to redeem. These trials are for new customers only.

If you are running into an issue redeeming a different type of code, please create a new thread.

Thanks!

Can't redeem trial code?