Can't redeem some of the Gears of War codes received with console Bundle.

What error message/code do you receive when you try redeeming the codes? What region is your account set for and what region are you physically in?

Hey there -

I see you mention that you purchased the console bundle in November of 2016. When did you redeem the code for Gears of War 4 that was included with the bundle? In order to qualify to receive the legacy collection, the token had to have been redeemed by December
31, 2016. If you redeemed the code after that, unfortunately you would not qualify to receive the collection of prior games.

Let us know!

Hey fxbanker,

You received a disc copy of Gears of War 4? If so, the codes should be located in the case if the bundle you purchased was specially marked. In order to receive the Gears of War 4 codes over Xbox Live, you would need to redeem a digital code for Gears of
War 4, or would have had to purchase digitally through the Xbox Store. If you did redeem a Gears of War 4 code for the
digital version, then Smwutches is correct that you will receive the codes within 30 days of the code redemption date.

Please let us know if it is not digital so we can further narrow this down!

Gears of War Collection promotion

Note This promotion is not available in China or Japan.

If you purchase and redeem Gears of War 4 on Xbox One or Windows 10 between April 25, 2016, and December 31, 2016, or if you redeem a code for the game as part of a console bundle before December 31, 2016, you'll receive the following Xbox 360 backward-compatible
games:

Gears of War

Gears of War 2*

Gears of War 3

Gears of War: Judgment

*Gears of War 2 is not available in Germany.

These codes are only playable on Xbox 360 or Xbox One. They won't work on Windows 10.

If you meet the eligibility requirements for the campaign but haven't received your code, you may need to check this out: >START HERE if you haven't received
your promo game/points<

Hey rmxsantiago,

When did you redeem the Gears of War 4 code? This promotion does not go by purchase date for physical bundles, but codes are sent 7-10 days after the digital code is redeemed on your account.

If you only recently redeemed the Gears of War 4 game code, please check back with us if you don't receive your codes 10 days after that redemption date.

Thanks!