Can't Redeem prize code

Hello

just redeemed a price and was just sent the code to my email. However when i try to redeem the code on my Microsoft account page am getting the message "Contact who you got this code from. We can't redeem it."

Please help?

:)

 

Taco bell reward help please

Xbox controller button slide to your left until you see the words redeem code click on the word redeem code type in your code. I hope that gives you your prize

 

Mygems

What will happen if we can't redeem the gems in the vault because YOU refuse to restock the prizes

 

Hello letobowie,

What prize are you having an issue with? Can you recall what date you redeemed this prize on?

 

War of Planet of the Apes

I'm getting the message "Contact who you got this code from. We can't redeem it."

error code

CatalogSkuDataNotFound

EHrJEhS1ACyFILx4zO4S4h.0.0.6.7

2018/04/05 - 01:41:44 UTC

It was redeemed on April 3 2018

I've spoken with Xbox support twice and they say they can't do anything, its can only be sorted here

 

Hello letobowie,

Thanks for the details. We have escalated this information to our vault team, and are now investigating.

 

Hello letobowie,

Apologies for the inconvenience. The prize you selected was region locked and not available for your region. We have rolled back this transaction, and the Gems spent should be back in your account.