cant redeem points

Hello,

From the FAQ on Vault Credits:





I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

managed to send request explaining my main profile cant redeem points hopefully this helps

I still dont have got the money in my account... and i already called 3 times but your service has some problem so.... :/

I got the same problem but when i needed to press `A` to confirm to redeem the 15$ card on my xbox live account ,I accidently press `B` so now if i re enter the code it said that i already redeem the code ...BUT I DONT HAVE THE 15$ ON MY ACCOUNT ??

If you mean reward points, you'll need to contact their support using the link at the bottom of the rewards webpage.

If you mean points in relation to a specific game, you may need to contact the developer directly.