Can't redeem points at all?

Hello Deity Of Demons,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

So I earned 2,914 points today and went to go redeem them for a $3 gift card. Every time I try and redeem I get the usual error message. I've read other questions and responses about checking the actual website or try it on the console. I tried
redeeming on my Xbox, chrome, and Microsoft Edge and still got the error message. is there really something wrong with my account. whats going on?

I assume this is related to Microsoft Rewards points, in which case you'd need to contact Microsoft Rewards Support. You can do so by going to: this link

Sign in at that Microsoft Rewards page, and if you scroll down you'll see a link for "Contact Microsoft Rewards Support", fingers crossed they can help you resolve this issue.

I can't even redeem the Microsoft points I bought today 8/28/13 all it does is give me error codes the code works it gets to the point where it says are you sure you want to redeem these points after that it gives me the error code

You can't buy games or DLC with Microsoft Rewards points. https://account.microsoft.com/rewards/redeem/all

No. Once you redeem the points you can't refund them. You do know the Xbox gift card you're trying to purchase is the same thing you redeemed the points for right?