Cant redeem or purchase from xbl even with valid credit card

Discus and support Cant redeem or purchase from xbl even with valid credit card in XBoX Games and Apps to solve the problem; I cant download any dlc or even put credit on my acc from a valid credit card or prepaid code.. just says something went wrong. Think it started... Discussion in 'XBoX Games and Apps' started by JIIMBO SLlCE, Jul 24, 2014.

  1. JIIMBO SLlCE
    JIIMBO SLlCE Guest

    Cant redeem or purchase from xbl even with valid credit card


    I cant download any dlc or even put credit on my acc from a valid credit card or prepaid code.. just says something went wrong. Think it started happening when microsoft changed from points to real currency. Any ideas why this isnt working?

    :)
     
    JIIMBO SLlCE, Jul 24, 2014
    #1
  2. Bimmer47
    Bimmer47 Guest
    having problems buying COD BO1 on xbox one

    cant make the purchase at this moment message keeps on appearing even though i have a valid credit card on file
     
    Bimmer47, Jul 24, 2014
    #2
  3. MaximumExtreme
    MaximumExtreme Guest
    New Payment Option

    As far as I know you must provide a valid credit card for purchases. Even with Xbox 360 Smartglass and Xbox One Smartglass. There needs to be a valid credit card on file
     
    MaximumExtreme, Jul 24, 2014
    #3
  4. GZeus87
    GZeus87 Guest

    Cant redeem or purchase from xbl even with valid credit card

    Contact support and request that they escalate your to the advocacy team about your billing account being splintered or split. It's a bug quite a few of us are facing. So far they are going case by case and there's been no blanket fix announced.

    forums.xbox.com/.../1793186.aspx
     
    GZeus87, Jul 24, 2014
    #4
  5. lxoRABBIToxl
    lxoRABBIToxl Guest
    Actually this could also be an issue attached to the billing info already placed on file, the splintered account wouldn't block him from being able to make redeems, but yea I'd advise to contact support so they can look into your account, for all we know
    it could be a decline, risk block, or violation
     
    lxoRABBIToxl, Nov 1, 2018
    #5
  6. GZeus87 Win User

    Cant redeem or purchase from xbl even with valid credit card

    Contact support and request that they escalate your to the advocacy team about your billing account being splintered or split. It's a bug quite a few of us are facing. So far they are going case by case and there's been no blanket fix announced.

    forums.xbox.com/.../1793186.aspx
  7. lxoRABBIToxl Win User

    Cant redeem or purchase from xbl even with valid credit card

    Actually this could also be an issue attached to the billing info already placed on file, the splintered account wouldn't block him from being able to make redeems, but yea I'd advise to contact support so they can look into your account, for all we know
    it could be a decline, risk block, or violation
  8. PalZer0 Win User

    Can you use a Gift Card to Buy Xbox Live?

    Hi OstrichTheGamer.

    -

    Unfortunately, it's currently not possible to use stored credit from Xbox gift cards as a valid payment option for XBL Gold. This is due to the automatic renewal (which is on by default) requiring a valid credit card or Paypal account.
  9. MaximumExtreme Win User

    New Payment Option

    As far as I know you must provide a valid credit card for purchases. Even with Xbox 360 Smartglass and Xbox One Smartglass. There needs to be a valid credit card on file
  10. dupe4603f4e-be28-441 Win User

    status code: 8c320008

    sooo everyone keeps saying that u cant use a prepaid credit card...which is BS...ive been using prepaid credit cards to purchase alot of xbl content,and i just used this card to buy myself some more points and it worked....10 minutes later im tryin to use
    it again and im getting this stupid error message,and the website is telling me to use a valid credit card number...like i just used it 15 minutes ago to buy something and it was ok but now its not accepting it?what is this retardedness?
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Cant redeem or purchase from xbl even with valid credit card

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