Can't redeem or buy anything

Discus and support Can't redeem or buy anything in XBoX on Consoles to solve the problem; I have purchased a membership from cdkeys and the code wouldn't work so i emailed the and got a refundd and then i have tried buying a membership form... Discussion in 'XBoX on Consoles' started by BennMartinn, Dec 25, 2017.

  1. BennMartinn
    BennMartinn Guest

    Can't redeem or buy anything


    I have purchased a membership from cdkeys and the code wouldn't work so i emailed the and got a refundd and then i have tried buying a membership form on my Xbox but the page is not loading at it is not even giving me a error code.

    Please help asap

    :)
     
    BennMartinn, Dec 25, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Gears of War Limited Edition Elite Controller

    You can't buy anything directly from the vault. You can only redeem gems for the items.
     
    Smwutches, Dec 25, 2017
    #2
  3. Mister Mascot
    Mister Mascot Guest
    Can't buy anything

    Hey there Hyenas lol,

    If you've been working with the phone team with this issue, it's best to continue working with them for resolution. We're unable to assist with billing or account related issues like this over the forums. It's best to give it the full 72hrs to see if the
    issue is resolved. If not, you'll want to contact the phone team again. Let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Dec 25, 2017
    #3
  4. WPAK
    WPAK Guest

    Can't redeem or buy anything

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes or purchasing any content/subscriptions

    After that try redeeming the code or purchase content on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    Contact Us | Xbox Support they can do a more indepth look into this issue.
     
    WPAK, Dec 25, 2017
    #4
  5. WPAK Win User

    Can't redeem or buy anything

    Hi there,

    Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
    http://billing.microsoft.com and also check
    http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes or purchasing any content/subscriptions

    After that try redeeming the code or purchase content on both xbox console and via xbox.com/redeemcode

    Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

    If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
    http://support.xbox.com/contact-us they can do a more indepth look into this issue.
  6. Smwutches Win User

    Gears of War Limited Edition Elite Controller

    You can't buy anything directly from the vault. You can only redeem gems for the items.
  7. GreenieAndMochi Win User

    PayPal not working

    I still get this problem and it's been over 2 weeks.

    Can't buy points.

    Can't buy Games on Demand that don't use points.

    Points that I currently have can't even be redeemed to buy anything either.

    It's getting really difficult to enjoy this service ...
  8. XBF Erick C Win User

    Can't buy anything

    Hey there Wolf!

    At the moment there is an
    Active Service Alert    .

    Looks like we are having issues with "Buying downloadable items"

    I hope this helps!

  9. Mister Mascot Win User

    Can't buy anything

    Hey there Hyenas lol,

    If you've been working with the phone team with this issue, it's best to continue working with them for resolution. We're unable to assist with billing or account related issues like this over the forums. It's best to give it the full 72hrs to see if the
    issue is resolved. If not, you'll want to contact the phone team again. Let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
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Can't redeem or buy anything

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