Can't redeem my credits... Billing information issues.

Discus and support Can't redeem my credits... Billing information issues. in XBoX Rewards & Social to solve the problem; So, I have been an Xbox Live Rewards Member since 2011... And I realized (after the program got this recent "reboot" That I have 5000 Credits, which... Discussion in 'XBoX Rewards & Social' started by X1Sparks, Dec 23, 2016.

  1. X1Sparks
    X1Sparks Guest

    Can't redeem my credits... Billing information issues.


    So, I have been an Xbox Live Rewards Member since 2011... And I realized (after the program got this recent "reboot"

    That I have 5000 Credits, which is a Nice amount to Redeem... But I can't because I needed to update my Billing Information.

    I went on and Updated My Billing Adresses for both México and U.S.A. (California) but this doesn't seem to be getting a Fix.

    :)
     
    X1Sparks, Dec 23, 2016
    #1
  2. AudileHornet7
    AudileHornet7 Guest
    Redeem code,we are not living in united states,billing information

    I can't redeem my code because the billing information is for US only
     
    AudileHornet7, Dec 23, 2016
    #2
  3. TheMaelk
    TheMaelk Guest
    I dont have my gold promotion

    Actually, you have to enter your billing information in there (credit card) in order to redeem the 30 day free trial. You can create a new account and do the same steps but include a billing information. It should let you redeem the 30 day free trial.
     
    TheMaelk, Dec 23, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Can't redeem my credits... Billing information issues.

    Hi X1Sparks. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll
    need to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
     
    XBLRewards3, Dec 27, 2016
    #4
  5. XBLRewards3 Win User

    Can't redeem my credits... Billing information issues.

    Hi X1Sparks. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll
    need to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
  6. Northerner92 Win User

    Can't authorize the selected payment option. Please select a different payment method or add a new one.

    This issue obviously hasn't been cleared up as I too am having this issue. My billing and credit card information is all correct and I still can't get the system to authorize my payment information.
  7. TheMaelk Win User

    I dont have my gold promotion

    Actually, you have to enter your billing information in there (credit card) in order to redeem the 30 day free trial. You can create a new account and do the same steps but include a billing information. It should let you redeem the 30 day free trial.
  8. Tatazildo Win User

    0x82bc0005 - Really frustrating!

    No, I never added any credit card information, as I can't access Billing Contact Information, for example.
  9. Intrepid_Soul Win User

    Xbox Won't accept my prepaid card

    Greetings, the issue is the credit card authorization is trying to verify the billing address. You should contact your credit card company and ask them for the billing address for the card, they will have this information. Enter that information as the
    billing address in your Xbox. It should go through then.
Thema:

Can't redeem my credits... Billing information issues.

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