Can't redeem my credits... Billing information issues.

So, I have been an Xbox Live Rewards Member since 2011... And I realized (after the program got this recent "reboot"

That I have 5000 Credits, which is a Nice amount to Redeem... But I can't because I needed to update my Billing Information.

I went on and Updated My Billing Adresses for both México and U.S.A. (California) but this doesn't seem to be getting a Fix.

:)

 

Redeem code,we are not living in united states,billing information

I can't redeem my code because the billing information is for US only

 

I dont have my gold promotion

Actually, you have to enter your billing information in there (credit card) in order to redeem the 30 day free trial. You can create a new account and do the same steps but include a billing information. It should let you redeem the 30 day free trial.

 

Hi X1Sparks. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll
need to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.