Cant redeem my 12 month gold

i cant redeem my 12 month gold, this appears every time: 1ba45bc6-3256-4ee0-ba30-f77423ae37e3

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

I just redeemed my Microsoft points on a 12 month subscription for Xbox gold, when I tried to redeem the code it told my that it will convert it into 4 months of Xbox game pass, I don't want game pass I want gold, do I have to wait for my game pass to
expire before I can redeem my code for 12 months of gold

It was a 12 month gold card, I had gamepass before I redeemed the gold card so it should have just added the 12 months to my gamepass

Check this page:
Troubleshoot Xbox prepaid code issues

I already have checked it an its none of that. Xbox support told me to contact the Xbox Insider Program because im part of it but have no idea when they will even get back to me.

Xbox Insider Program can also be reached via chat so that you can get an immediate resolution. It can be found via Insider Forums page.