Cant redeem Minecraft to child account

Hi Jamie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, check your transaction history and make sure it was completed.

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

If it was not, I kindly ask you to speak with XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify what is happening.

so xbox minecraft code cant be used to redeem java minecraft?

Hello Vespine,

Thanks for coming to the forums. When are you getting this message to verify or authenticate? There is one verification I know of when

creating a child account. This usually is a $1.00 charge that is returned to the card.

Thanks,

Brad

While trying to login into a server in minecraft for android

There is no adult account for my child account so I cant change my child account setting. I want to purchase something but cant since i cant find my adult account. When i press on family, it only comes up with my child account.

Thank you for your reply. Not going to lie, I have no clue what you just suggested. But we have two accounts, one parent and one child, UnaidedCanoe931 (The child account) and ScaleneSneeze78 (The parent account)... cool names, I know right. Could you maybe
explain a little more about what you meant because we already have two profiles right? I cant create new ones either because his Playstation account is linked to that account and therefore we cant connect another one. I cant get a new one because my minecraft
is connected to the microsoft account. Its two seperate accounts, one child, one parent