cant redeem gifted game

Discus and support cant redeem gifted game in XBoX Games and Apps to solve the problem; my friend gifted me killer instict definitive edition but when i try to redeem it its tells me to "contact the seller to get a code that works in your... Discussion in 'XBoX Games and Apps' started by JoSeLiKeAbOsS, Jun 14, 2018.

  1. JoSeLiKeAbOsS
    JoSeLiKeAbOsS Guest

    cant redeem gifted game


    my friend gifted me killer instict definitive edition but when i try to redeem it its tells me to "contact the seller to get a code that works in your region" i've tried changing regions to his and the timezone bu it doesnt work
    how do i fix this

    :)
     
    JoSeLiKeAbOsS, Jun 14, 2018
    #1
  2. XGC Bear901
    XGC Bear901 Guest
    Help

    I can't redeem a game a friend gifted me I love live in us he lives in Canada.
     
    XGC Bear901, Jun 14, 2018
    #2
  3. Thanatos Chaos
    Thanatos Chaos Guest
    Issue redeeming a Gift

    Hi All,

    I gifted my friend the new destiny 2 season pass over the weekend.

    However when he tried to redeem it he get the following message:

    Contact who you got this gift from. We can't redeem it.

    CatalogSkuDataNotFound QEaaZrpba0O7q8tK.26.1.6.8

    We are both in the same region and I have gifted him other items in the past without issue.

    Any suggestions appreciated.

    TC
     
    Thanatos Chaos, Jun 14, 2018
    #3
  4. Smwutches
    Smwutches Guest

    cant redeem gifted game

    Gifted codes are region locked. So your account region and physical location would have to match that of your friends. There's no way around region locking.

    Your friend can contact support to try to get a refund.
     
    Smwutches, Jun 14, 2018
    #4
  5. JoSeLiKeAbOsS
    JoSeLiKeAbOsS Guest
    thank you, and we have been trying but contacting support for a new code or refund but it has proven to be a challenge
     
    JoSeLiKeAbOsS, Jun 14, 2018
    #5
  6. Smwutches
    Smwutches Guest
    Smwutches, Nov 2, 2018
    #6
  7. SoloCyan1de Win User

    I tried to gift my friend Call of duty cold war,

    i cant refund it. even though the gift hasnt been redeemed
  8. Smwutches Win User

    cant redeem gifted game

    Gifted codes are region locked. So your account region and physical location would have to match that of your friends. There's no way around region locking.

    Your friend can contact support to try to get a refund.
  9. JoSeLiKeAbOsS Win User

    cant redeem gifted game

    Gifted codes are region locked. So your account region and physical location would have to match that of your friends. There's no way around region locking.

    Your friend can contact support to try to get a refund.
    thank you, and we have been trying but contacting support for a new code or refund but it has proven to be a challenge
  10. Smwutches Win User

    cant redeem gifted game

  11. xx SHAKKAN xx Win User

    Where is the Binding of isaac Repentance in Brazil XBOX live?

    Actually the error when I tried to redeem my game was: "CATALOGSKUNOTFOUND" and "We cant find this product".
    I was gifted the code when I was at the Argentina Airport. Since then, I tried to redeem it with no sucess at all.

    Thanks.
Thema:

cant redeem gifted game

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