Can't redeem Gears of War 4 codes for previous games

Hey there AMS28.

By purchasing Gears of War 4 you are eligible to receive codes for the previous Gears of War titles, the season pass is a separate purchase for this. In the future please make sure not to post your codes here on the forums, as this is a public place and anyone
would be able to redeem your posted codes.

on 13/10/2016 I got the game gears of war 4, and along with it comes the codes to access the previous games, but the code to gears of war 1 and 3 am unable to use, are not valid.

If you purchase and redeem Gears of War 4 on Xbox One or Windows 10 between April 25, 2016, and December 31, 2016, or if you redeem a code for the game as part of a console bundle before December 31, 2016, you'll receive the following Xbox 360 backward-compatible
games:

Gears of War

Gears of War 2

Gears of War 3

Gears of War: Judgment

These codes are only playable on Xbox 360 or Xbox One. They won't work on Windows 10.

If you didn't receive a code, it may be for one of the following reasons:

1. You didn’t make a purchase or pre-order for Gears of War 4 on Xbox One or Windows 10.

2. For the Fan Appreciation Gift promotion, you didn't play a previous version of Gears of War, you don’t have an active Xbox Live Gold subscription, or you haven’t signed in to your account in the last 12 months.

3. You live in a region where Gears of War 4 isn't available, or your account is based in a region where the game is unavailable.

4. You're not signed in with the account that was used to purchase Gears of War 4 during the campaign dates mentioned above.

If you've received a code but can't redeem it, see
How to redeem an Xbox prepaid code for help.

Note: This promotion is not available in China or Japan.

Gears of War 2 is not available in Germany.



If you are having issues downloading the items after code redemption, kindly follow steps provided by Paul Bab on this

link.

If you still need help, kindly get in touch with our Xbox Support team. Click this
link for their contact details.

Regards.

Hey Don -

The Gears of War legacy collection is being sent out to customers via Xbox Live message within one month of redeeming your Gears of War 4 code. Source: >>Gears
of War 4<< store page.

If you still don't have your codes a month after redeeming your Gears of War 4 game, feel free to post a new thread and we'll take a look then.

Thanks for understanding!

Hey rmxsantiago,

When did you redeem the Gears of War 4 code? This promotion does not go by purchase date for physical bundles, but codes are sent 7-10 days after the digital code is redeemed on your account.

If you only recently redeemed the Gears of War 4 game code, please check back with us if you don't receive your codes 10 days after that redemption date.

Thanks!