Cant redeem (deposit) rewards.

Im Neurotic · Nov 5, 2016

It says to update my info. It is updated.

:)

Darkmagik007 · Nov 5, 2016

Xbox rewards problem

I cant redeem my xbox rewards credits of around 13000 plus after three days another 5000 credits usually it will say something " Deposit Request Submitted" but it does not show any

XBLRewards8 · Nov 5, 2016

Cant redeem from the vault

Hello Rdeal,

You cannot redeem Rewards Credits from the vault. If you are asking about a deposit of your Rewards Credits, since you are beneath 1000 Credits, you cannot yet request a deposit.

XBLRewards8 · Nov 7, 2016

Hello Are,

Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. In your case, your Canadian Rewards Account cannot deposit into your US Microsoft
Account.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
, wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.