Can't redeem codes for Gears 1 and 3 after buying Gears of War 4.

"Hi, I got a message in the Xbox App for purchasing Gears of War 4 with 4 codes to redeem Gears of War 1, 2, 3 and Judgement. The redemption for Gears of War 2 and Judgement worked but I can't seem to get 1 or 3 working. I tried another time as advised when
the error message "Something went wrong" came up, still nothing. I tried redeeming on a different computer with the same hotmail account but nothing happened. I tried putting the codes in this email but it's too long. Help?" -- That was my question to someone
named Joan on an online chat. He/She checked both codes and advised me they both are still active and haven't been redeemed and that this is issue is handled by the promotion team. I was told I'd be given new codes and to not post here since it's a public
forum. I would be contacted directly, apparently.

Thanks in advance!

:)

 

Cant redeem all the codes of Gears of War 4

Cannot redeem code of Gears of War 1 and Gears of War 3

I got the Gears of War 4 with 4 codes for the titles

Gears of War

Gears of War 2

Gears of War 3

Gears of War Judgment

i managed to redeem only Gears of War 2 and Gears of War Judgment. Why?Cannot redeem code of Gears of War 1 and Gears of War 3

papers serial number [Mod Removed]

 

Can't redeem a code

I bought gears of war 4 and it included the 4 previous games from the 360. I can only redeem the codes of gears 2 and gears Judgment and can't redeem those of gears 3 and gears 1

 

ok what is your physical region and yes it's important

If you live in Japan or china or any non xbox live regions that would be why

In order to get those two games you need to live in an xbox live region

New codes aren't issued you will only be given the same codes and they are universal but you need to comply with the promotional conditions as stated above

Your account region has to reflect your actual regionregion

https://support.xbox.com/en-CA/my-account/microsoft-account/update-microsoft-account-country-region

Us foreign bases count as their host countries not the us

And only by using your actual region will it work unless of course you don't live in an xbox live region in which case you are out of luck regardless if you receive a new code or not as the games themselves are region lockedgears 2 and judgement aren't

 

I live in Australia, Victoria. I'm pretty sure my account reflects that.