无法兑换代码？[Can't redeem code?]

thy646742 · Jun 21, 2019

兑换代时显示法兑换，我确保这个代没有输错，也没有重复兑换过，下面是兑换时的截图。

附注：这个代是我购买我的世界限量版xbox one S附送的《红石套包》兑换卡

i can't redeem my code.it displays"Contact who you got this code from. We can't redeem it."when i entered thee code.i am sure that the code was correct, and it was not
redeemed before.this is the screenshot.

ps: this code is from the"redstone pack"gift card in the box of my xboxone S minecraft limited edition.

:)

GMS1stLDYCannon

YOu might need to call XBox up or contact support. Sometimes those redeems expire.

thy646742

well...it's all the same.

i think my problem is a little special and rare because none of these articles helped me,and i'm a bit stuck with this problem. is there any other way?please tell me if there is.

thy646742

hi!

thank you very much for the help. i carefully read the"Troubleshoot gift card and code issues", but i did not find the reason of the error and how to solve it. can you give me another advice?

XBF Steven R

Hey there thy646742,

Thanks for reaching out to the Forums for advice on how to deal with this issue you're experiencing with your code.

I can totally see how running into errors like this when trying to redeem it could be distressing.

I would say that if you haven't yet, you might want to try the steps outlined on Troubleshoot gift card and code issues as well as for some
information and steps that might help with this problem.

When you get a chance review that info, try those steps and let us know if that helped.

Thanks!

XBF Crystal P

Hi there thy,

Thanks for reaching out here in Xbox Forums. As mentioned by the Ambassadors and XBF,
I recommend to contact Customer Support
for further assistance.

Hope this helps.

无法兑换代码？[Can't redeem code?]