Can't redeem code from another region?

Chechera Yeoshen · Nov 18, 2023

Greetings,

I got gifted a code redeem for a game, got the code on email and after having some trouble signing on my account, i was able to get in a tried redeeming my code, only to get this red note:

This code can't be redeemed. It was purchased in a different region from your account.

I don't know if there is a way to still claim the game or at least get the person who gifted to me get a refund, my mother was the one who got me the code but she asked for help from my sibling who lives in Australia, however, i live in Canada.

Will be waiting for a reply, this is my first time with a code for a Microsoft store so i'm pretty new for the platform.
Regards.

:)

Smwutches

There's no way to bypass region restrictions. The person who gifted it would need to get a refund and then find a site that sells codes for your region.

TheWizardRei

My region is PAL and what if i redeem the code from another region ?

KindGryphon

My friend send me a gift card but i can't redeem it.

it say "This code can't be redeemed. It was purchased in a different region from your account."
how do you redeem the code from my friend that live in different region.

You cant. Your friend will have to request a refund for the code and purchase a code for you that is meant for your region.

FenixRevil

if the code is from another region unfortunately you will not be able to redeem it

ngocphi

codes are region specific

It's best to buy from your actual region

We can't help you redeem the code

Can't redeem code from another region?