Can’t redeem code for Xbox live - saying the code has been redeemed but it’s on anew card...

Yes. I bought a Xbox live gold card from Walgreens. When I redeemed it I clicked on the ad that was advertising the $15 gift card if I signed up today. When I clicked on it there was a redeem code option. I clicked redeem code and redeemed it. After I did
that a message popped up saying that I would receive the code for the $15 gift card within a month, and it's been almost 2 months and I never got it.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Xacko, when it comes to Xbox's own promotional codes, the ideal is to contact chat support so they can help you.

https://support.xbox.com/en-us/contact-us

Question did you have xbox gamepass ultimate before if so that is why

.

Those codes can't be stacked

It can only be used on never before subscribed accounts

Keep in mind it's better to skip it and use the 1 dollar a month deal

If you use that code you can't redeem the 1month deal

Attempting to redeem on the 360 console gave me the error code that I looked up below:


You see the following error message when you try to redeem a gift card code on Xbox Live:

Can’t retrieve information from Xbox Live. Please try again later.

Status Code: 80122725

This means that the card was not activated at the retailer.


Clearly she'll have to return to the store in the end. Thanks for the reply.

here you go:

Error 80122725 occurs when you try to redeem a gift card on Xbox Live

Problem

You see the following error message when you try to redeem a gift card code on Xbox Live:

Can’t retrieve information from Xbox Live. Please try again later.

Status Code: 80122725

This means that the card was not activated at the retailer.

Solution

To resolve this issue, return the card to the retailer and ask them to activate it.

hope that helps