Can’t redeem a gift game

What if a friend gifted me a game (Dark souls remastered) and his and my accounts are both American, but when he gifted it to me i was in a different country i get the error of saying can’t redeem it because it was bought in a different region does that mean i can’t get the game anymore even if i go back to the United States?

the funny thing is, i gifted him a game a while ago, he redeemed it, played it for like 3 days, then deleted it and i was able to refund it. so it makes no sense that i was able to refund a gifted game back then but can’t do it now.

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.

if the game isn't showing at https://account.microsoft.com/billing/orders/ and it isn't in your Ready to Install games, take a photo of your screen showing message
from Xbox with the gifted code then contact support.

1. go to https://support.xbox.com/en-US/contact-us
2. Select Billing & accounts in the category area
3. Select See other options
4. Select Can't redeem a code
5. Select Show contact options
6. Select Request a call from Support

hope this helps

Hey OG, yeah maybe if I shut it down all the way and turn it on again. Ill try