Can't redeem a 12 months subscription

Discus and support Can't redeem a 12 months subscription in XBoX on Consoles to solve the problem; I redeem the code and then it says redeem code i click continue and i get something saying the somthing went wrong then i click close and go back to... Discussion in 'XBoX on Consoles' started by Fuzion x Merks, Dec 21, 2017.

  1. Fuzion x Merks
    Fuzion x Merks Guest

    Can't redeem a 12 months subscription


    I redeem the code and then it says redeem code i click continue and i get something saying the somthing went wrong then i click close and go back to the continue screen and it goes in a cycle. There is a code at the bottom of the page but when searched for
    it doesnt get recognised in the system

    "XBOS-5002

    855f7004-24a0-45ee-9270-a137f08d5032" always at the bottom

    :)
     
    Fuzion x Merks, Dec 21, 2017
    #1
  2. SoraF0X
    SoraF0X Guest
    Can't purchase loot boxes

    Now I can't even redeem an xbox 12-month gold subscription card.
     
    SoraF0X, Dec 21, 2017
    #2
  3. CJits 57
    CJits 57 Guest
    Unable to redeem 12month membership

    Same problem here. My xbox live gold subscription ended yesterday and can't redeem my 12 month subscription code.
     
    CJits 57, Dec 21, 2017
    #3
  4. CharleyBrown456
    CharleyBrown456 Guest

    Can't redeem a 12 months subscription

    I'm having the exact same issue. I just spent over $100 between xbox live and injustice 2 and this is how they're paying us back?! Absolutely pathetic for a billion dollar corp. like microsoft!!!
     
    CharleyBrown456, Dec 21, 2017
    #4
  5. WPAK
    WPAK Guest
    Hi there,

    there is currently a know Issue with redeeming codes, please see this link for the latest update on this issue: Xbox Live Service Status | Xbox Live Service Outage

    Best thing is to try and redeem the code again after the issue has been resolved

    Let's hope this will be soon
     
    WPAK, Nov 1, 2018
    #5
  6. SoraF0X Win User

    Can't purchase loot boxes

    Now I can't even redeem an xbox 12-month gold subscription card.
  7. CJits 57 Win User

    Unable to redeem 12month membership

    Same problem here. My xbox live gold subscription ended yesterday and can't redeem my 12 month subscription code.
  8. WPAK Win User

    Can't redeem a 12 months subscription

    Hi there,

    there is currently a know Issue with redeeming codes, please see this link for the latest update on this issue: https://support.xbox.com/en-us/xbox-live-status

    Best thing is to try and redeem the code again after the issue has been resolved

    Let's hope this will be soon
  9. CharleyBrown456 Win User

    Can't redeem a 12 months subscription

    I'm having the exact same issue. I just spent over $100 between xbox live and injustice 2 and this is how they're paying us back?! Absolutely pathetic for a billion dollar corp. like microsoft!!!
  10. Smwutches Win User

    Xbox Series S All Access Question.

    You would still keep your current Ultimate subscription. If you have 12 months or less left of your subscription, you can go ahead and redeem the 24 months from All Access and have up to 26 months. If you have more than 12 months left, you'll have to wait
    to redeem the 24 months until then since you can't have more than 36 months at a time.

    Yes, you can sign in and use the same account on either console.
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Can't redeem a 12 months subscription

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