Can't redeem 12M subscription code

Discus and support Can't redeem 12M subscription code in XBoX Games and Apps to solve the problem; I bought an Xbox Live 12M membership but I have trouble redeeming the code, even though I entered it correctly. Here's the error message that I got... Discussion in 'XBoX Games and Apps' started by Piieraw, Jun 17, 2014.

  1. Piieraw
    Piieraw Guest

    Can't redeem 12M subscription code


    I bought an Xbox Live 12M membership but I have trouble redeeming the code, even though I entered it correctly. Here's the error message that I got when I tried redeeming using the website..

    "Something went wrong
    Sorry about that. Give it a try in a while."

    XBOS1005
    a38bb39a-7975-4bf8-825c-99bd350f2d68
    2014/06/17 - 19:52:40 UTC

    Help, please???

    :)
     
    Piieraw, Jun 17, 2014
    #1
  2. shadowcraft93
    shadowcraft93 Guest
    XBOS-3013 93f5f4f1-5e8f-459d-a8fa-0e6458cd1225

    I keep getting this code when trying to redeem a 12m prepaid gift card
     
    shadowcraft93, Jun 17, 2014
    #2
  3. brunosilva25
    brunosilva25 Guest
    cant redeem a code live 1 global2m

    cant redeem a codde live 12m global it say codes was purchased in a diferente region ..please help
     
    brunosilva25, Jun 17, 2014
    #3
  4. Mark Sherwood
    Mark Sherwood Guest

    Can't redeem 12M subscription code

    Hey there Piieraw Can't redeem 12M subscription code :)

    Have you tried redeeming the code on the Xbox too? Do you have any problems when you try it there?

    Let us know.

    Many thanks,

    Cloud
     
    Mark Sherwood, Jun 17, 2014
    #4
  5. Piieraw
    Piieraw Guest
    Yes, I've tried so many times but it still won't work! Can't redeem 12M subscription code :(

    "This code isn't valid. Please enter a valid code."

    It doesn't make sense because I'm quite certain I've entered the code correctly..
     
    Piieraw, Jun 17, 2014
    #5
  6. Mark Sherwood
    Mark Sherwood Guest
    Thank you for the response Can't redeem 12M subscription code :)



    According to
    'this page'     it says that you should contact support about this issue. Though before you do that, it might be worth just checking your billing information is all up to date and correct.



    Billing : Payments and purchases



    If everything looks fine then I would try again in an hours time and if by that point, it is still not working, I would call support and have them look into it for you. They should be able to identify the problem if there is something wrong with the account.



    Many thanks,

    Cloud
     
    Mark Sherwood, Jun 17, 2014
    #6
  7. Piieraw
    Piieraw Guest
    Okay so I logged into my account and clicked billing, and here's how it went..

    Did you request a security info change?

    I clicked "Yes, it was me", and this was the error message that showed afterwards "We aren't ready for you yet, your account is still in the waiting period."

    So I presume that the reason why I can't redeem the code is that I requested a password change a while ago? I mean, do I have to wait until the waiting period is over so that I can redeem the code?

    Thank you for trying to help. I'm still kind of lost here though..
     
    Piieraw, Nov 1, 2018
    #7
  8. WPAK Win User

    12M Xbox Live Code can't be used

    Hi there

    you can only add subscriptions to a max of 36 months in the future, which is why you can't add the 12M since your current subscription ends at 12th Oct 2019, when adding a year if will be more then 36 months from now.

    That is the reason for the error code. You'll have to wait until adding that won't result in 36 months in the future, so in this case it is best to try and redeem again in Novembter 2017.
  9. AllyCDXX Win User

    Cancelled Auto-Renewal

    You can also always just redeem the 12m code and it will stop the month to month bill for the next year.
  10. StefanNeubauer Win User

    auto renewal

    why not use 12m code then? there is no renew on codes, but every subscription type purchased with a payment Instrument will always activate renew
  11. RICHYRICH2000 Win User

    Can you help, I have a problem with reading the code GOLD 12 M, throw this error XBOS1005 1bfc2b72-8

    I get the same format error code when I try to redeem a 12M GOLD - will try again later.
  12. FatttyDingdong Win User

    My Prepaid 12M Xbox LIVE card was canceled. Why?

    I did. They said it could be from a dispute with my bank. My bank can't dispute a prepaid 12M subscription card.
Thema:

Can't redeem 12M subscription code

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