Can’t recover Xbox account due to Microsoft account issue

Hello Joshadcock1! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. Have you tried using the recovery form to see if that yields better results?

https://account.live.com/acsr

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account

Hey everyone,

I recently bought an xbox, and created a microsoft account. Of course I activated subscription to xbox game pass. Unfortunately password wasn’t saved by my password manager. I tried to recover account, but no luck.

So due to this I have the following problem:

I can’t cancel subscription because I don’t know password and I can’t recover my account(I enter all info correctly, but for some reason it says that I haven’t provided enough info)

And obviously I can’t delete it account, since I don’t have access.

So what should I do and how do I cancel subscription on lost account?

If you are unable to recover the account then your only option would be to call your bank and have them block the charges on their side.

Being able to cancel it from Xbox's end would require you having access to the account.

hello,

you can recover the password, provided that you know the needed security information needed to recover the password for the email associated with the email that is attached to you gamertag, you can recover this using the process outlined in the following
page
http://support.xbox.com/en-US/my-account/microsoft-account/microsoft-account-faq#anchor2

here is the part you are looking to help

What to do if you forget your Microsoft account or password

Your Microsoft account name

If you can’t remember the name (email address) of the Microsoft account associated with your Xbox Live account, see

Find your Microsoft account.

Your Microsoft account password

If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to
Reset your password and enter the email address for your Microsoft account. You will be given different options to have a password reset link sent to you.

If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to
Recover your Microsoft account and follow the steps to complete the form to recover your account.

For additional information about resetting or recovering your Microsoft account password, see

Microsoft account password forgotten.



hope this helps, if you still have issues please come back and post again

Hello

Your Microsoft account name

If you can’t remember the name (email address) of the Microsoft account associated with your Xbox Live account, see Find your Microsoft
account.

Your Microsoft account password

If you can’t remember your Microsoft account password, you can reset your password online. In a browser, go to Reset your password and enter the email address for your Microsoft account.
You will be given different options to have a password reset link sent to you.

If you can’t reset your Microsoft account password by using the reset options provided, you can recover access to your Microsoft account by completing an online account recovery form. To do this, go to Recover
your Microsoft account and follow the steps to complete the form to recover your account.

For additional information about resetting or recovering your Microsoft account password, see Microsoft account password forgotten.