Can't recover payment on Minecraft

Discus and support Can't recover payment on Minecraft in XBoX on Windows to solve the problem; Hi, i just paid for Minecraft for "Windows 10" in 06.05.2018 I have restored my PC and tried to downloaded Minecraft again, but i am not able to... Discussion in 'XBoX on Windows' started by Amfawad, Mar 29, 2019.

  1. Amfawad
    Amfawad Guest

    Can't recover payment on Minecraft


    Hi, i just paid for Minecraft for "Windows 10" in 06.05.2018

    I have restored my PC and tried to downloaded Minecraft again, but i am not able to recover my old payment. It says, buy as a new custumer. I have contacted Minecaraft first, and they send me this link to
    contact Xbox about my payment. I have payment detail if needed!

    Need help please.

    Sincerely, Fawad

    :)
     
    Amfawad, Mar 29, 2019
    #1
  2. Amfawad Win User

    Can't recover payment on Minecraft

    Hello again
    Now it is several weeks since I asked this question.

    Since then I tried many times to add my phone number but I only get wrong every time with this message. "Sorry, we're having trouble connecting you. Feel free to try again or ask another question." Any other way to get help?

    Sincerely, Fawad
  3. Amfawad Win User

    Can't recover payment on Minecraft

    Hi again :)

    Thanks for the help, i tried many
    many and
    many times.

    When i put my phone number and clickin on Confirm, this error happens everytimes!

    "Talk to a person

    Sorry, we're having trouble connecting you. Feel free to try again or ask another question"

    Sincerely, Fawad
  4. Josh With Dosh Win User

    Can't recover payment on Minecraft

  5. XBF Amber M Win User

    Can't recover payment on Minecraft

    Hi Fawad!

    Thanks for the reply! Sorry to hear that you're having some issues requesting a call back from Xbox Support. Since you're getting an error message, you may wish to try clearing the cache/cookies in your web browser, or try a different web browser to request
    that call back. Alternatively, I recommend trying from a different device as well, like a smartphone or tablet if available.

    The best way to request a call back from a member of our support team is from the Contact Us section on the bottom of any of our support pages.

    1. Sign in at xbox.com.
    2. Select Contact Us.
    3. Choose your category. (In this case, Billing & Accounts.)
    4. Select "See Other Options" when presented the virtual agent.
    5. Pick a topic. ( In this case, I'd go with Payment & Billing), then select "Show Contact Options".
    6. Select to Request a call from Support.

    Those steps will get you to a real person who can assist you further.

    Hope this helps a bit more and please let us know if they have!
  6. Amfawad Win User

    Can't recover payment on Minecraft

    Hello again :)

    Thanks for helping.

    My account is correct because i use only one Microsoft account. I am from Norway.

    Sincerely, Fawad
Thema:

Can't recover payment on Minecraft

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