Can't recover my old account

Hello lesiaSheridan,

Thanks for posting on the Xbox forums. We understand that you need some assistance with recovering your account. We have a support article that provides steps on

how to recover an account. We hope this information helps lesiaSheridan!

Is there any way to transfer everything i had on my old account (that i still can't recover) to my new account?

Hello this is Virginia O.

I understand that you want to recover an account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

I understand that you have already filled out the account recovery form multiple times to no avail. Nothing to worry because this time we'll give you the instructions and steps on how to answer the recovery questionnaire.

Here is the direct link to reset the password of an account: https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

I had the same problem 2 years ago. I had to change my mexican account to USA and I asked the support for this but they didn't change it. I had to create a new account an start from scratch. Now I want to close my old account to recover my old gamertag and
the support can't close my old account neither.