can't read scratch card

Hello, Ferdinand B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that a physical code you purchased was damaged.

Not only that,but Microsoft recommends us to contact first the retail store where the gift card was purchased and ask them to exchange it once you provide them the proof of purchase.

Reference link:
https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If available, another option is calling the phone number that appears on the card.
You can review if at the back of the there is a phone number.

I hope this helps with your inquiry. However, I'll remain attentive to any other one you may have.

Furthermore, please refrain from sharing personal information, including email addresses, the code itself, order numbers, etc. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Thanks for reading me,

Arturo.

Can you help with the above issue? Please contact me

Reach out to official support but you might be out of luck.

Hi, Where you Buy the Gift Card? You Tried ask by change in the Store where you Buy?

You might want to give them the product number and evidence of the picture to Microsoft, its okay. They might even ask you to guess or try finding the missing code.