Can't read messages in Xbox one or Xbox app.

calebb1995 · Nov 26, 2019

I've tried everything i can think of yet i still can't read any messages on my Xbox one or the Xbox app. I can see a small preview of the message when I'm in the main message tab however when i open the conversation the message isn't there. I've tried
clearing the cache, Power cycling, hard resetting yet nothing helps. Any idea what's going on? I've also tried uninstalling the app on my phone and reinstalling and nothing works.

:)

Kimberly AnneTecson

Hi.

Try to update your account and security info but if still not working contact Xbox support for further assistance.

Thanks!

Jim-L

Just wasted 30 minutes chatting with support rep "DG" (assumed to be a guy to simplified the pronoun below):

1. He doesn't know there's an Xbox app on Windows 10, so he keeps confusing that with "an app on Xbox One".

2. He insisted that I need to connect my Xbox One in my Xbox app to be able to read messages on Xbox app, then promptly bombarded the chat screen with 3 pages of guide on how to connect Xbox One to Xbox app.

3. I tried to simplify the matter for him, so I said forget about Xbox app. I can't access messages on xbox.com. He then asked me if I can sign on to xbox.com. I said yes I can but I can't access messages. He then insisted that it means xbox.com is working
normally, and it's my app's problem.

4. After I accused him for not properly reading my questions, and asked him to escalate my case to his supervisor, he threatened to end the chat.

Happy jolly holidays.

Super Sapper RE

I have done what you have posted on Xbox 360 and I can now receive, read and reply to messages on Xbox 360 but I still can’t send messages or read them on Xbox one or Xbox app.

EmmanuelBaeyens

Hi, I received a message on my Xbox that I was invited to the Xbox Preview Program but I think I lost the message, I can't find it.

When searching for the app I can't seem to find it in the store either.

On Windows 10 Xbox App I can still see the message but can't tell the app to open the message on my Xbox One.

Can someone help?

Thanks,

XBF Steven R

Hey there Mikhai!

Sorry to hear that you're experiencing issues sending messages.

If you haven't yet, I would suggest trying the steps outlined here on our support site entitled

Why can't I send messages from my Xbox One or the Xbox app?

Give those steps a shot and let us know how that info helped.

Thanks for the read!

Can't read messages in Xbox one or Xbox app.