Cant purchase things because i am underage!

Discus and support Cant purchase things because i am underage! in XBoX Games and Apps to solve the problem; Now, I am underage. I am 15, and 16 in April. Now here is my issue, I cannot purchase Doctor who on Xbox video on my tablet or computer because I am... Discussion in 'XBoX Games and Apps' started by trentonamor24, Jan 16, 2014.

  1. Cant purchase things because i am underage!


    Now, I am underage. I am 15, and 16 in April. Now here is my issue, I cannot purchase Doctor who on Xbox video on my tablet or computer because I am underage. I do not have an Xbox (and I don't plan to get an Xbox) all I have is the windows 8.1 computer
    and the windows 8.1 RT tablet. I went into the parental settings and there really wasn't a way to allow purchases on a windows device but there was on Xbox 1 and Xbox 360 so I allowed those, still I can't buy the show. Next I went into my Microsoft account
    settings and changed my birthday to where I would be 23 years old, still I can't buy the show. What setting am I missing? Am I just cursed and cannot buy Doctor Who? The weird thing is I can make purchases on the windows store which include some Xbox games,
    such as "Rocket Riot". I have tried Xbox support with no luck, I have also tried Microsoft support with no luck. This is looking like my last hope. So in conclusion is really, How can I (or my parents) allow me to purchase videos on Xbox video without owning
    a console? And, how is it I can buy things on the Windows store but not Xbox video?

    ***ONLY IF THERE IS NO OTHER POSSIBLE WAY TO DO THE SETTINGS ON MY TABLET***

    My brother (who lives all the way across the country) just bought an Xbox 360, is there a way for him to sign into the parent account or my account on his Xbox and somewhere change a setting to allow me to purchase doctor who on my tablet.

    Thank you for your help

    -gamertag

    :)
     
    trentonamor24, Jan 16, 2014
    #1
  2. Underage purchase

    My son wanted to purchase Fallout 3 on his PC so I put my credit card info on his XBOX LIVE account so that he could purchase it. He got the points he needed but when he went to purchase it, it said he was underage (which he is). How can i make it so he
    can buy any games he wants with my permission?
     
    FutileTunic407, Jan 16, 2014
    #2
  3. Miss Ermine
    Miss Ermine Guest
    Underage purchase

    Hello FutileTunic407! It might work a little differently with PC, so you may also want to hit up the GFWL forums:
    forums.xbox.com/.../default.aspx What's the exact error he gets? We'll be happy to take a look!
     
    Miss Ermine, Jan 16, 2014
    #3
  4. Cant purchase things because i am underage!

    I'm sorry but official support cannot help you circumvent age-restrictions set up on your account.
     
    VisageOfAnAngel, Jan 16, 2014
    #4
  5. There is no way of changing the age of your account. The age you changed is the email, but the age of you Xbox Profile can not be changed. With your parents permission I guess you can create a new account to purchase Dr Who on. But then you would have the
    inconvenience of switching accounts.
     
    GabriellaHåkansson, Jan 17, 2014
    #5
  6. Sorry But if you are underage you do not have permission to purchase without your parent/guardians permission if you have parental settings but if you do not you are going to have to create a new account
     
    NaVyXCoMmAnDer, Nov 1, 2018
    #6
  7. NaVyXCoMmAnDer Win User

    Cant purchase things because i am underage!

    Sorry But if you are underage you do not have permission to purchase without your parent/guardians permission if you have parental settings but if you do not you are going to have to create a new account
  8. GabriellaHåkansson Win User

    Cant purchase things because i am underage!

    There is no way of changing the age of your account. The age you changed is the email, but the age of you Xbox Profile can not be changed. With your parents permission I guess you can create a new account to purchase Dr Who on. But then you would have the
    inconvenience of switching accounts.
  9. VisageOfAnAngel Win User

    Cant purchase things because i am underage!

    I'm sorry but official support cannot help you circumvent age-restrictions set up on your account.
  10. emmarodriguez2 Win User

    Problems with an inactive and removed parent account.

    the same problem is happening with me. i removed the adult account and turned off the parental restrictions and it still says i am a kid and that i cant do a lot of things because im underage, which im not
  11. CrazyDude9262 Win User

    Achievements

    In a previous Java multiplayer post, you asked if I was underage. If you mean under 13, yes because i am 10
Thema:

Cant purchase things because i am underage!

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