Can't purchase minecraft for family account as can't update region for purchase address

Discus and support Can't purchase minecraft for family account as can't update region for purchase address in XBoX Accessibility to solve the problem; I want to purchase Minecraft for my son, but when I proceed with the purchase within Family Safety I am asked to provide a purchase address. Region is... Discussion in 'XBoX Accessibility' started by Andrew Boojers, Oct 15, 2022.

  1. Can't purchase minecraft for family account as can't update region for purchase address


    I want to purchase Minecraft for my son, but when I proceed with the purchase within Family Safety I am asked to provide a purchase address.

    Region is greyed out and incorrectly set as 'US'. I've checked my info, and both my sons and my Xbox accounts, plus the windows settings on the laptop and all are set to UK. I've got billing and shipping addresses all set up as UK.

    I've seen many similar issues raised on this forum but not seem to have a satisfactory resolution.

    Anyone advise on how to sort this out?

    :)
     
    Andrew Boojers, Oct 15, 2022
    #1
  2. JosefLBohorquez Win User

    Can't purchase minecraft for family account as can't update region for purchase address

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Andrew

    Can you try purchasing or gifting minecraft using this link?

    PC Java and Bedrock: https://www.xbox.com/en-gb/games/store/minecraf...

    Xbox: https://www.xbox.com/en-GB/games/store/Minecraf...

    Or this one: https://www.xbox.com/en-GB/games/store/minecraf...

    **If you need to gift/purchase the game in another account you can click on the little gift card icon

    [​IMG]
  3. ArminatorX Win User

    Minecraft windows 10 help

    Unfortunately, you can't transfer purchases to another account.

    You CAN however allow another account on your PC to play Minecraft. However, that account still won't be able to access "consumable" purchases like Minecraft Coins and the purchases you did with these coins (like skin packs), or purchased realms.

    To allow your second account to at least play Minecraft, you need to sign in with your "buyer" Account on
    https://account.microsoft.com/familyand add your second account to the family there.

    Then sign in with your second account on your PC and open the store. Sign out of the store with the account picture in the upper right of the store app.

    Sign in with your purchaser account, and download Minecraft again (it will not download the whole game again, just the usage license).

    Now sign your other account back in, and you can play Minecraft.

    But as I said before, you can't use Minecoins and you don't own a realm on that account.
  4. Darhyl Mayte Amizola Win User

    Access Minecraft Education account and subscription

    Thank you for the information!

    Oh, no worries, the Xbox account, and Microsoft account are one and the same.

    Minecraft accounts are also migrated/linked to Microsoft accounts.

    In order to check your purchases made in your Minecraft account, you can sign in using the same email address as your Minecraft account on account.microsoft.com from there you should be able to see the "Services and Subscription" tab to check if the subscription for Minecraft Education is active.

    As for the purchases, you can also check all of your Minecraft purchases on account.microsoft.com > Payment and billing > order history.

    If the subscription and purchase can't be found, it is possible that it was made on a different Microsoft account.
  5. Damian Codreanu Win User

    I can t redeem code în my region(Germany) even i bought code for Europe. How can I redeem it?

    This code can't be redeemed. It was purchased in a different region from your account.
  6. Chief LORD Win User

    can't buy anything.....PART 2

    this is my other account..and i changed the region to saudi arabia

    but i have 3000 mps

    and still can't buy the maps

    "Sorry

    Your purchase cannot be completed at this time. Please try again."

    ?????????

    i don't use visa on this account

    also..i can't change the region on my profile

    https://commerce.microsoft.com/PaymentHub/Profile

    the country/region is un selectable

    "Country/Region: United States"

    can you change it for me ?

    also for my other profile..

    and don't change the region for my other account...just the billing address
Thema:

Can't purchase minecraft for family account as can't update region for purchase address

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