Can’t purchase in game currency

TitanG_SVJ · Jun 14, 2024

I want to buy something in a game called Multiversus, it’s in game currency in order for me to get the battle pass I keep trying to buy what’s called a sack of gleamium for $9.99 yet every time I try to it says to try a different kind of payment. I have waited 24 hours yet it still doesn’t work. I have tried multiple cards I have and can’t get it to work. I’m not trying to get it for free, I’m willing to pay I just can’t get it to work and I want to purchase the battle pass. By the way I’m on Xbox Series S.

:)

Rodrigo Oliver

Hi TitanG_SVJ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is your account from the same Region where you currently live?

Have you tried to make the purchase using the website?

https://www.xbox.com/games/store/saco-de-gleamium-do-multiversus/9P89KFFTD687/0010

If it still does not work, the best course of action is to contact Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

xxxTIMBURYxxx

Account-specific items can’t always be shared. Some examples are:

Game-specific content like Minecraft Skin Mashups or Halo REQ Packs purchased with in-game currencies
In-game currency such as Minecraft Coins
Certain pre-order bonuses and special edition content that can only be redeemed once

Zahir_Ramathula

What can you share

Share these with anyone who signs in to your home Xbox:

Games and downloadable content from the Microsoft Store

Games from an Xbox Game Pass subscription

Account-specific items can’t always be shared. Some examples are:

Game-specific content like Minecraft Skin Mashups or Halo REQ Packs purchased with in-game currencies

In-game currency such as Minecraft Coins

Certain pre-order bonuses and special edition content that can only be redeemed once

ngocphi

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.

xxxTIMBURYxxx

Some downloadable content is account specific and may not be shared.

What can’t be shared

Account specific items may not be able to be shared. Some examples are:

In-game content purchased within the game with in-game currencies like Minecraft Skin Mashups or Halo REQ packs
In-game currency such as Minecraft Coins

Certain pre-order bonuses and special edition content falls into these categories, so you may not be able to share those items as they can only be redeemed once from the account of the
person who purchased the game.

Can’t purchase in game currency